Responsible Gambling Policy

At Mirequessianroyalstay, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting safe, responsible, and informed gambling for every guest who visits our casino. This policy has been developed to help you understand the resources, tools, and support available to you or someone you care about.

This policy is operated by , located at .

Our Commitment to Responsible Gambling

Mirequessianroyalstay is dedicated to creating a safe and welcoming environment for all guests. We take our social responsibility seriously and actively work to:

  • Provide a fair, transparent, and enjoyable gambling experience for all guests.
  • Prevent underage gambling through strict age verification procedures.
  • Offer practical tools and resources to help guests manage their gambling activity.
  • Train our staff to recognise signs of problem gambling and respond with sensitivity and care.
  • Comply fully with the Gambling Act 2003 and all applicable New Zealand gambling regulations.
  • Promote awareness of responsible gambling through visible signage, literature, and digital resources throughout our premises.

We understand that gambling can become harmful for some individuals, and we want every guest to feel supported, respected, and empowered to make informed choices.

18+ Age Policy — No Minors Permitted

Gambling at Mirequessianroyalstay is strictly reserved for individuals who are 18 years of age or older. We have a zero-tolerance policy when it comes to underage gambling, and we enforce this with diligence and care.

Our Age Verification Measures Include:

  • Mandatory age verification at all casino entry points.
  • Requesting valid government-issued photo identification from any guest who appears to be under the age of 25.
  • Accepted forms of identification include a valid passport, New Zealand driver's licence, or HANZ 18+ Card.
  • Immediate refusal of entry or service to any individual who cannot provide satisfactory proof of age.
  • Regular staff training on age verification procedures and legal obligations.

If you are under 18, please do not attempt to access our gaming facilities. If you are aware of a minor attempting to access gambling areas, please notify a member of our staff immediately. We thank you for helping us keep our environment safe for everyone.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually and can be difficult to recognise at first. We want to help you identify the warning signs so that you or someone you love can get the right support as early as possible.

Common Signs of Problem Gambling Include:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money, selling possessions, or using savings to fund gambling.
  • Feeling restless, anxious, or irritable when not gambling or when trying to stop.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Hiding your gambling habits from family, friends, or colleagues.
  • Neglecting work, family, or personal responsibilities due to time spent gambling.
  • Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
  • Feeling guilt or shame after gambling sessions.
  • Repeatedly making unsuccessful attempts to reduce or stop gambling.
  • Experiencing relationship difficulties or conflicts related to gambling.

If you recognise any of these signs in yourself or someone close to you, please know that help is available and that reaching out is a sign of strength. You do not have to face this alone.

Helpful Tips for Gambling Responsibly

We encourage all of our guests to approach gambling as a form of entertainment, not as a way to earn money or solve financial problems. Here are some practical tips to help you stay in control:

  • Set a strict budget before you begin and stick to it — only gamble with money you can afford to lose.
  • Set a time limit for your gambling session and leave when the time is up.
  • Take regular breaks to refresh your mind and maintain perspective.
  • Never gamble when you are feeling stressed, upset, impaired, severely fatigued, or in a vulnerable emotional state.
  • Do not chase your losses — accept that losses are part of the experience.
  • Balance your gambling with other recreational activities and hobbies.
  • Talk openly with someone you trust about your gambling habits.

Self-Exclusion and Player Protection Tools

We offer a range of self-exclusion and player protection tools to help guests manage their gambling. If you feel that your gambling is becoming a concern, we strongly encourage you to take advantage of these options. All requests are handled with complete confidentiality and without judgement.

Self-Exclusion Programme

Our self-exclusion programme allows you to voluntarily request to be banned from entering or participating in gambling activities at Mirequessianroyalstay for a defined period. This is a powerful step that many people find helpful in regaining control.

  • You can request a self-exclusion period of 3 months, 6 months, 1 year, or indefinitely.
  • Once enrolled, you will be prohibited from entering the gaming floor for the duration of the exclusion period.
  • Your personal information will be securely stored and used solely for the purpose of enforcing your exclusion.
  • To apply for self-exclusion, please speak directly and confidentially with any member of our management team or visit the casino reception.
  • Re-entry after the exclusion period requires a formal request and a cooling-off review process.

Additional Support Measures

In addition to self-exclusion, our team can assist with:

  • Providing referrals to professional gambling counselling services.
  • Connecting you with national and international helplines and support organisations.
  • Offering a quiet and private space to discuss your concerns with a trained and empathetic staff member.
  • Providing printed responsible gambling resources and self-help materials.

You deserve to feel safe and supported. Please do not hesitate to speak with our team — we are here to help without judgement.

Helplines and Support Organisations

If you or someone you know needs support with problem gambling, please reach out to one of the following organisations. These services are confidential, compassionate, and available to anyone who needs them.

New Zealand — National Support

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Website: www.pgf.nz
    Available 24 hours a day, 7 days a week. Provides free counselling, support, and advice for individuals and their families.
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Website: www.gamblinghelpline.co.nz
    Offers free, confidential support for anyone affected by gambling harm.
  • Lifeline New Zealand
    Crisis helpline: 0800 543 354
    Website: www.lifeline.org.nz
    Available 24/7 for emotional support and crisis assistance.
  • Need to Talk? (1737)
    Free call or text: 1737
    Available 24/7 for free mental health support from trained counsellors.

International Support Organisations

  • GamCare (United Kingdom)
    Helpline: +44 808 8020 133
    Website: www.gamcare.org.uk
    GamCare is a leading provider of information, advice, support, and free counselling for the prevention and treatment of problem gambling. Available 24 hours a day, 7 days a week.
  • BeGambleAware (United Kingdom)
    Helpline: +44 808 8020 133
    Website: www.begambleaware.org
    BeGambleAware offers free, confidential support and guidance for anyone affected by problem gambling, including friends and family members.
  • National Council on Problem Gambling — NCPG (United States)
    National Helpline: +1 800 522 4700
    Crisis Text Line: Text HOME to 741741
    Website: www.ncpgambling.org
    The NCPG provides a national helpline, crisis support, and a directory of treatment options for individuals and families affected by problem gambling across the United States.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A fellowship of individuals who share their experience, strength, and hope to help each other recover from problem gambling. Meetings are available in many countries worldwide.
  • Gambling Therapy (International)
    Website: www.gamblingtherapy.org
    Provides free online support, information, and forums for anyone affected by problem gambling, available in multiple languages and accessible globally.

Our Staff Are Here to Help

Every member of our team at Mirequessianroyalstay is trained to respond to concerns about problem gambling with empathy, discretion, and respect. If you ever feel overwhelmed, anxious, or simply need someone to talk to, please approach any member of our staff. We will listen without judgement and connect you with the right support.

You are never alone. Taking that first step to seek help is one of the bravest things you can do, and we are here to walk that path with you.

Contact and Policy Information

This Responsible Gambling Policy is published and maintained by:


For any questions, concerns, or to request self-exclusion or further information about our responsible gambling measures, please contact our team directly at the hotel reception or ask to speak with a member of our management team. We are committed to responding to all enquiries promptly, confidentially, and with care.

This policy is reviewed and updated regularly to ensure it reflects current best practices and complies with all applicable New Zealand legislation, including the Gambling Act 2003.

Last reviewed: 2025